Frequently Asked Questions

How much does it cost to sign-up?

Nothing at all. BackScratch™ is free to sign-up, and the process only takes thirty seconds to sign-up.

How do I sign up for a new home service to get the cash rebate?

Once you login, the first page has the list of available home services along with the amount of cash returned in the form of a cash rebate. Once you have selected the services that you want, the system alerts our team so one of our personable Concierge can call you and help you decide which plan is right for you. In order to get the cash rebate, the process has to begin through BackScratch.

How long does it take for my Concierge to call me?

Average callback times are less than five minutes. Not only that, our agents are available nationwide twenty-two hours a day starting as 5 AM every morning and ending at 3 AM the next day.

I don’t see the home service that I need. Will BackScratch be adding more options?

Yes. We are adding new services and providers all the time. Availability of a service or a provider varies on location. We only display the options available in your area once you’re inside to make it easy to know what is available for you.

How does BackScratch send me my cash rebate?

Your cash rebate is deposited directly to your digital wallet after a new service is installed. It can take up to eight hours for the deposit to complete.

How soon can I transfer funds from BackScratch to my bank account?

As soon as funds are deposited into your digital wallet, you can transfer them to any bank account in the United States using both your routing and account numbers.

Where is BackScratch available?

BackScratch is only available in the United States currently.

How do I invite my friends?

By completing the “Invite a Friend” option right from the main menu in our web app. When your friend installs any new home service, as their referrer you will earn a BackScratch that is deposited directly into your digital wallet.

What is a “BackScratch”?

When someone you referred activates a new service, you get a cash bonus that we call a “BackScratch.” There’s no limit to how many BackScratches you can earn, so refer to you heart’s content.

What is a digital wallet?

A digital wallet is a place online to store money. Every member automatically gets one with a balance of zero when they join BackScratch. As you earn cash rebates and other bonuses, all funds are deposited into your digital wallet, and can be transferred entirely to a bank of your choice whenever you want.

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